Warranty conditions

This warranty applies only to customers who purchased from the official Zendure website, Zendure Amazon Stores, or authorized Zendure retailers. Parties wishing to participate in the warranty program must comply with the procedures and requirements established in this guideline.

Our friendly and responsive support team is happy to assist you with your warranty requests. Feel free to contact us through the Help Center for more information.

Warranty period
The warranty period for the product is as follows:

Warranty extension

Gift Guarantee Conditions :

Zendure GmbH makes this available to its customers free of charge as part of certain promotional campaigns or upon fulfilling certain purchase conditions.

Gifts come with a standard limited warranty of 0 to 12 months from the date of gift. Specific product warranty periods can be found in the following table, unless a longer warranty period is expressly stated in the gift itself or in accompanying promotional materials. The warranty period begins on the invoice date of the purchased product or the date on the gift card.

If the product purchased by the customer as part of the promotion needs to be returned, the gift must be returned along with the device purchased by the customer. Otherwise, Zendure GmbH is entitled to retain the actual value of the gift during the refund process.

Zendure also offers other warranty terms for crowdfunding projects. Please consult your product documentation for more information.

NOTE: THESE WARRANTY TERMS APPLY ONLY TO ZENDURE PRODUCTS. FOR ACCESSORIES OR EXTENSIONS PROVIDED BY ZENDURE, PLEASE REFER TO THE WARRANTY TERMS OF THEIR RESPECTIVE MANUFACTURER.

The effective warranty period begins on the date of proof of purchase of the product.

To verify your purchase and provide you with better service, we may need information about your order (proof of purchase including date of purchase, order ID/number, and retailer name), warranty card, and possibly your product's serial number.

Warranty exclusions
No warranty claims will be recognized or accepted for damage resulting from the causes listed below. Claims relating to defects resulting from the following factors are not covered by Zendure's warranty obligations.

Unable to provide proof of purchase.
Force majeure (storm damage, lightning strike, overvoltage, fire, thunderstorms, flooding; social causes such as war, riots, government intervention, strikes, embargoes, market conditions, etc.).
Accidental damage, improper use, abuse, non-conforming use, normal wear and tear, theft, loss or seizure.
Incorrect use of electrical supply voltage, current and frequency.
Incorrect installation, commissioning, start-up or operation (contrary to the instructions in the installation manual supplied with each product).
Insufficient ventilation and circulation leads to reduced cooling and natural airflow.
Changes to any part of the product.
Unauthorized repair attempts.
Product with removed, illegible or tampered serial number sticker.
Purchased from unauthorized dealers/sellers.
Free products/freebies/rewards/gifts.
The product is used outside the region of purchase, products shipped to areas not easily accessible by courier or freight services, such as overseas or remote islands.
This warranty does not cover cosmetic or superficial defects, dents, blemishes or scratches that do not affect the proper functioning of the product.
This limited warranty does not apply to battery cells or products containing a battery cell unless you fully charge the battery cell within thirty (30) days of receiving the product, and then charge it at least once every three months. Otherwise, the warranty on the battery cell and coverage for any related damage or defects will be void. It is recommended that you fully charge it within seven (7) days of receiving it.

In addition, the limited warranty does not extend beyond the original cost of the Zendure products.

Please note that these warranty terms are subject to change without notice. Zendure's support team reserves the right to make a final decision on warranty service claims and determine the appropriate solution, which may include replacement, repair, or refund.

Cancellation

If you need to cancel an order on the official Zendure website, we offer a full refund for orders that haven't shipped yet (usually within two business days). Please note that your payment method (bank/PayPal, etc.) may incur a transaction fee. Please check with your payment provider for confirmation.

Please note that an order cannot be canceled immediately after shipment. Please contact us to recall the order or refuse delivery once it arrives at your address. Zendure will offer a full refund after the shipment has been successfully canceled or returned. Please note that your payment method (bank/PayPal, etc.) may incur a transaction fee. Please check with your payment provider for confirmation.

If you have any questions or concerns about your order, please contact us through the Help Center for support. However, we do not offer compensation for losses resulting from the cancellation of crowdfunding or pre-sale orders, including but not limited to principal, interest, exchange rates, and opportunity costs. By participating in crowdfunding or pre-sale orders, you agree to be responsible for any losses that may result from cancellation.

Returns & Refunds
At Zendure, we want our customers to be completely satisfied with their purchases. If for any reason you're not satisfied with your purchase, you can return your products to Zendure within 30 days of receiving them.

If the customer requests a return or exchange for reasons not attributable to quality within 30 days of purchase, the associated logistics costs (including but not limited to freight, taxes, and customs clearance fees) will be borne by the customer. The customer can contact Zendure customer service for a quote for the return costs. The associated logistics costs depend on the region where the customer returns the product.

Please note that we only accept returns and exchanges for products placed within 30 days of the purchase date and without any quality issues. Orders placed more than 30 days ago without quality issues cannot be refunded or exchanged. If the product has quality issues, the replacement will be handled according to the Zendure warranty policy. In the event of a conflict between the service policies and local laws and regulations, all applicable laws and regulations of the country will prevail.

To initiate a return, please contact us through the Help Center and provide your name, the items you wish to return, and your order information along with sufficient proof of purchase, such as your order number from online purchases through Zendure or a sales invoice. You may need to provide more than one form of proof of purchase to process a warranty claim (for example, a receipt for the money transfer and confirmation of the address to which the item was originally shipped).

Buyers must also provide the serial number of the defective item and/or visible proof of the defect. Returning an item for quality control may be necessary.

The Zendure support team will respond within 1-2 business days to process the return authorization (RMA).

All returns must have an RMA number for processing.

Write the RMA number on the shipping label attached to the outside of the package. RMA numbers must be clearly marked on the return label of each package returned to Zendure. Do not write the RMA number on the green box.

Packages without an RMA number on the return label may not be accepted by our local warehouse.

Please note that your payment method (bank/PayPal, etc.) may charge a transaction fee. Please check with your payment provider for confirmation.

Please note that:
Any returned item must not be an open box product.
Each returned item must include the product manuals, cables, and all accessories. We will not accept returns if the product is damaged or missing accessories.
Shipping costs are non-refundable, the customer is responsible for all shipping costs or other costs associated with transporting the product to our facility.
Zendure is not responsible for lost or damaged products.
Zendure will not accept returns of excess inventory from authorized resellers after 6 months from the delivery date.

After we receive the returned items, we'll allow 5-7 business days to process your refund. Refunds are applied only to the original payment used for the purchase. Please allow a full checkout cycle for the credit to appear on your credit card statement.

Please note that we only accept returns and refunds for products purchased directly from Zendure. Customers who purchased our products from authorized retailers should contact the retailer directly for returns and refunds. If you purchased the product directly from Zendure and would like to request a refund, please follow our returns and refund guidelines above.

Replacement
Please note that for warranty claims due to quality issues, the product will be replaced with an equivalent, refurbished model, if available. If a refurbished model is not in stock, a brand new product will be shipped. In cases where a replacement is not possible or desirable, Zendure offers a partial refund depending on the device's usage time.

Contact us through the Help Center and provide your name, order number, and item information. Our team will respond within 1-2 business days to process the return authorization (RMA). After we receive the returned item, please allow 5-7 business days for us to process your replacement.

• nl.zendure.com
• Send a ticket to our Support Center
• Zendure Apps
• Hilife Center

• Order number
• Proof of purchase
• Serial number
• Visible evidence of the defect (including video or photo)
• Email address
• Contact person's phone number
• Address to receive replacement.